Shipping policy

Shipping costs

Shipping costs are shown at checkout based on your order, delivery address, and shipping service. Enter your delivery address to compare the available options and see the total before paying.

The shipping amount shown includes shipping and handling.

U.S. shipping

We ship to all 50 states. The options available for your order depend on your delivery address and package size and weight.

The estimates below start after your order ships. Allow one shipping day for preparation, plus the delivery time below.

Shipping service	Estimated delivery in the contiguous U.S.
USPS First-Class Mail	1–5 business days
USPS Ground Advantage	2–5 business days
USPS Priority Mail	2–3 business days
USPS Priority Mail Express	1–3 calendar days
UPS Ground	1–5 business days
UPS Ground Saver	Usually 1–2 business days longer than UPS Ground

USPS First-Class Mail: Available for U.S. orders weighing under 0.16 lb. for a flat $1.95. This option does not include tracking.

UPS Ground Saver is an economy option for less urgent deliveries. Final delivery may be made by UPS or USPS.

Alaska and Hawaii take longer: USPS lists 10 or more business days for Ground Advantage and 2–4 business days for Priority Mail.

Standard delivery times are estimates. Priority Mail Express comes with USPS’s delivery guarantee, subject to its terms and exceptions. Weather, holidays, and carrier delays can affect delivery.

Expedited shipping: Choose USPS Priority Mail Express at checkout when available for your order. Express delivery time starts after your order ships, in addition to our usual next-shipping-day preparation.

Sending a gift for a special date? Allow time for both order preparation and delivery, and compare the available services at checkout.

Shipping to Canada & the United Kingdom

We ship internationally to Canada and the United Kingdom. Available services and prices depend on your destination and package size and weight.

Shipping service	Estimated delivery after shipping
First-Class Package International	Varies by destination
Priority Mail International	6–10 business days
Priority Mail Express International	3–5 business days

First-Class Package International is an economy option for eligible packages up to 4 lbs. For a quicker estimated delivery, compare Priority Mail International and Priority Mail Express International at checkout.

International delivery estimates can vary by destination, and customs processing may add time.

Duties and taxes: Any import duties, taxes, or customs clearance fees not collected at checkout are the recipient’s responsibility.

Tracking your order

We’ll email your shipping confirmation when your order ships. If your shipping service includes tracking, your confirmation will include a tracking link. If you can’t find the email, check your spam or junk folder.

Tracking may not update immediately, and updates can pause between carrier scans. If delivery is overdue or you’re concerned about an update, we can help check.

Order changes & cancellations

Need to change your delivery address or cancel? Let us know as soon as possible. Cancellations are accepted until your order is fulfilled. For address changes, we’ll check whether we can update your order before it ships.

If something goes wrong

Your delivery is overdue

If your order hasn’t arrived after its estimated delivery date, let us know so we can help check with the carrier.

Tracking says “delivered,” but you can’t find it

Check the delivery details, your mailbox, and any sheltered places around your address. Someone in your household or building may have accepted it. If it’s still missing, we’ll help investigate.

Your item arrives damaged

Please email photos of the item and packaging as soon as possible. Keep both until we advise you.

Once an order is confirmed lost or damaged, we’ll provide a free replacement or a full refund.

We’re here to help

Contact us or email info@purplewishinggate.com. Include your order number so we can find your order quickly.

For returns and exchanges, see our Return & Refund Policy.